Shipping and Returns
Minerva’s Bower sends postage Australia wide, using Australia Post, from the Blue Mountains, NSW, 2780. Orders will be sent out within 2 business days of receipt of payment.
Orders will usually take 2-3 days to capital cities, slightly longer for country areas. Express Post is available within Australia and can be selected at checkout. If you require alternative courier services, please email us at email@example.com (surcharges apply).
A flat rate of $10 applies for all parcels with a value under $200 AUD sent within Australia. Express Post within Australia is available at a flat rate of $18 per parcel. All orders over $200 AUD receive free shipping. We proudly use fully compostable packaging for all online orders. When applicable, a tracking number will be emailed to you once your parcel has been sent.
International enquiries are more than welcome. We will happily help you with your order and work out international shipping rates based on the weight of your parcel.
If you are local to the Blue Mountains, please feel free to order online and select local pickup for $0 within the shipping section at Checkout.
All sales on cut fabric are final, and refunds and exchanges can not be given due to change of mind, however if you receive the incorrect item or there is a fault in the fabric we will happily correct your order. Please contact us so that we can resolve any problems quickly at firstname.lastname@example.org. We are strongly committed to providing great customer satisfaction.
To avoid disappointment with colour variation between our photographed image and the fabrics, we highly recommend requesting swatch samples. Please contact us at email@example.com with details of which fabrics you would like to see, and we will happily send them out to you. We charge $5 for up to 5 samples and $10 for up to 10 samples.